If you have symptoms of vomiting and/or diarrhoea, please do not visit patients in hospital. There is currently an increase in the winter sickness bug (Norovirus), visiting when you have symptoms may spread the illness to hospital patients who are already vulnerable. Get more advice on treating Norovirus and when you should seek medical advice.

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Home > Our services > Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS)

PALS is a confidential service offering on-the-spot help and advice for patients, relatives, carers, and staff.

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.

They provide a point of contact for patients, their families and their carers.

They also listen to patients’ questions, suggestions, concerns and compliments. 

Before contacting the PALS team, visit our contact us page to be directed through the best route.

The patient and advice reception area
PALS reception area

Service contact details

PALS Manager,
Gateshead Health NHS Foundation Trust,
Queen Elizabeth Hospital,
Sheriff Hill,
Gateshead,
NE9 6SX

Telephone 0191 445 6129
Freephone 0800 953 0667
Email [email protected]
Monday to Friday –

What PALS service offers

  • Advice and support for patients, their families and carers
  • Provide information on NHS services to help you make choices 
  • Listen to your questions, suggestions, concerns and compliments
  • Help sort out problems quickly on your behalf
  • Guide you through the different services available in the NHS

View the PALS information leaflet

Where are we located?

PALS is located in the orange zone of the hospital.

Download a map of the QE Hospital

Contact our complaints team