Can I bring someone with me to my appointment?
Yes, you can bring someone with you. However, they may not be able to accompany you into the examination rooms except in special circumstances.
On the day of my appointment, can I take my prescribed medicines as usual?
Unless the CDC Appointments Team or your referring clinician tells you otherwise, you can continue taking all your usual medications.
What happens before your test?
When you arrive at the centre, you’ll be welcomed by the Reception Team and Volunteers. You will need to check-in either at the main reception desk or at one of the self-check-in kiosks. After you check in, you’ll be shown where to wait until it’s time for your test.
What happens after the test?
Once your test is done, you can usually go home right away. You should be able to drive yourself and go back to your normal routine, including eating and drinking as usual.
How long will my appointment take?
The length of the appointment can vary, but most tests don’t take long.
How do I get my results?
The doctor who asked for your test will get the results. If you need a follow-up appointment, the hospital or your GP will contact you. If you haven’t heard anything in three weeks, get in touch with the doctor who referred you.
What do I do if I need to cancel or change my appointment?
If you need to cancel or change your appointment, please call the Appointment Team on
0191 445 2491 (Monday to Friday) or the centre when lines are closed at 0191 445 5050.
If you cancel or miss your appointment twice, you will be removed from the waiting list, and your doctor will be informed.
Please do not attend if you are unwell.
Who do I contact if I have additional needs?
If you have any additional support needs that could affect your appointment, please call the Appointment Team at 0191 445 2491 (Monday to Friday) or the centre at 0191 445 5050. Feel free to contact us with any questions, and we will be happy to assist you.
How do I make a comment about my visit?
We aim to provide the best possible service, and the staff will be happy to answer any of your questions. If you have any suggestions or comments about your visit, please speak to a staff member or contact the patient advice and liaison service (PALS) on 0191 445 6129 (09.00 – 17.00, Monday to Friday). You can also email PALS at [email protected]
Alternatively, you may wish to complain by contacting our complaints department:
Chief Executive,
Gateshead Health NHS Foundation Trust,
Trust Headquarters,
Queen Elizabeth Hospital,
Sheriff Hill,
Gateshead,
NE9 6SX
The PALS team will listen to your concerns, suggestions or queries and can often help solve problems on your behalf.